Information we collect
When you contact us through this site, by phone, or by email, we may collect your name, company name, phone number, email address, and a description of the issue you need help with. If we provide remote support, we may also access system and diagnostic information on the device you ask us to work on, solely for the purpose of delivering that support.
How we use it
We use the information you provide to respond to support requests, schedule and deliver services, and send you invoices or service-related communications. We do not sell your information to third parties.
Data retention
We retain contact and engagement records for as long as reasonably necessary to support our ongoing business relationship and to meet our own legal and accounting obligations.
Third parties
We may use third-party tools (such as remote-support or invoicing software) to deliver our services. Those providers only receive the information necessary to perform their function.
Your choices
You can ask us at any time what information we hold about you, or ask us to delete it, subject to any records we're required to keep for legal or accounting purposes. Contact us using the details on our Get Help page.
Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.